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Re: How can I stop the automatic syncing of files?

How can I stop the automatic syncing of files?

Aloha1
Explorer | Level 4

I never intentionally wanted to synch files to Dropbox. I only needed it to receive from clients. Now my Dropbox is overfilled and I want to clear out space to use for new files sent to me. Also, If I delete from Dropbox, does it also delete these files from my computer? I am not computer savvy and am overwhelmed and very frustrated with this. Please someone help.

17 Replies 17

Aloha1
Explorer | Level 4
Ok. Great. To be clear, do you mean to delete the large file in the backup or the backup option? My concern is deleting this file that’s been backed up will not touch the original that is on my computer. This is probably a stupid question but I’m unfamiliar with this.
Also, I need to ensure the backup feature is turned off. I so appreciate your help

Jay
Dropbox Staff

One more thing to check, if you click the My PC (DESKTOP) from this image of yours, not the Dropbox site, what options do you get?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Aloha1
Explorer | Level 4

I clicked on the My PC (Desktop) in Dropbox and it shows files, this comes up. I'm only showing the top portion.

Aloha1_0-1682640757793.png

 

I've no idea how to access MY PC (Desktop) outside of Dropbox.

Please advise 

Megan
Dropbox Staff

Hi @Aloha1, can you access your Backup, the way you did here, and then click on "Manage Backups"? 

 

Do you have the option to disable it there?  


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Aloha1
Explorer | Level 4

I can access the manage backup link and this appears. But it doesn't seem to offer a disable feature. Now this may have been done on an earlier computer I was working with and this one so would I need to open this on that computer?

Aloha1_0-1682879382741.png

 

Walter
Dropbox Staff

Hey @Aloha1, if you can't access that computer at this time, you'll need to unlink it from your account's Security page to stop the backup and then manually move the content to the right places on your computer.

 

Let us know if this helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Aloha1
Explorer | Level 4

Thank you for this, I'll try to access previous computer. So, once I do, I should have the option to delete the large file and this won't be deleted from the computer, just from the backup? Then, I should be able to stop/pause any further automatic backups? 

Walter
Dropbox Staff

Yes, exactly. When on the previous computer, you can use these steps to disable the backup.

 

Let us know if you need anything else @Aloha1 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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