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Nfelsheim 's avatar
Nfelsheim
Helpful | Level 5
3 years ago
Solved

Error Messages: lost connection - Uploading Files

Hello, recently, I have been unable to upload small PPTX files that are well below the size limit to our web-based corporate (business) Dropbox account.  The message is that it's a "lost connection"....
Error Messages
sync
upload
Web
  • Nfelsheim 's avatar
    Nfelsheim
    3 years ago

    Hannah, thanks for responding to my message!  

    I'm happy to say that I figured it out.  It was an Xfinity/Motorola modem caused issue with my Internet connection.  I now have a temporary solution in place.   I can upload files on Dropbox.com now whether I use the Upload button or drag and drop.  

Nfelsheim 's avatar
Nfelsheim
Helpful | Level 5
3 years ago

Hannah, thanks for responding to my message!  

I'm happy to say that I figured it out.  It was an Xfinity/Motorola modem caused issue with my Internet connection.  I now have a temporary solution in place.   I can upload files on Dropbox.com now whether I use the Upload button or drag and drop.  

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Thanks for keeping us in the loop @Nfelsheim - I'm happy to hear it's sorted now. 

 

See you around the Community and have a lovely week ahead!

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