Error: Can't Upload - Please give access

[florismk]

Just created some new folders and files on my oft-used NAS, which is synced with Dropbox through Boxifier, and has been for months. None of the new folders and files created today are syncing; in addition, Dropbox reports an error (in Dutch), which translates as "Can't upload - Please give access".

Some new folders were created with a C# application I'm developing, so I initially thought that might be the issue. But the same happens with folders created manually, and with files created manually.

It does only happen with one particular folder on the NAS, mapped to a drive letter, and its subfolders.

In five other folders on the NAS, mapped to other drive letters, new items sync without issue.

I've rebooted the system, so all file and folder locks have been released, and both Dropbox and Boxifier have restarted.

What's going on here?

[Megan]

Hey @florismk, let's jump right into this!

Keep in mind that Dropbox doesn't support NAS devices, however and after having said that, we'd like to keep helping as much as we can.

Is Dropbox running as a service on your Server or is it installed as a regular application?

Are there multiple Dropbox desktop applications, users or computers interfacing with the same Dropbox folder in your network?

If you could also clarify the Dropbox version you're currently using, along with the app's exact syncing status, that'd be great. 

Keep me posted!

[florismk]

My Dropbox is reporting multiple sync issues, with some 20 files and folders. The Sync Issues window lists them all. Some, when I click them, open Explorer in the location where they are. Others take me by default to My Documents, because Dropbox can apparently not find them. 

Is there any way to determine the full path to the files and folders listed in Sync Issues? As it is now, it's impossible to troubleshoot the sync issues, because I don't even know where these files are, and even Everything can't find them.

[florismk]

Well hello, Megan! Apologies, I never got a notification that you'd replied.

Dropbox is installed on my Windows 11 desktop machine, a single installation. This installation, on this device (on which I'm typing this) is the only device and Dropbox instance syncing with this particular folder. (In fact, I'm the only Dropbox user on our network.)

My Dropbox version is (now) 198.4.7615.

In the meantime, the list of sync errors is growing. Is there any way to find out what the path is to those problematic files/folders, according to Dropbox? The Sync Issues window lists only their name, and most of them don't open the Explorer to their location when clicked. 

[Hannah]

Hey @florismk, what is the exact sync status of the Dropbox app, when hovering over the Dropbox icon?