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Forum Discussion
Email to Dropbox not working, no files uploading.
I've been using the email to dropbox function pretty consistently for a few months now. Just today I noticed it doesn't seem to be working. I have an application setup to email invoices to my dropbox...
Hi Everybody,
This issue should have been resolved for all users. Please let us know if it is still affecting you.
Email to Dropbox only works when files are attached, rather than included inline in the email itself. When using this feature, please make sure to add files as an attachment.
IA Accounting can you try emailing your your file(s) as attachments and let us know if this is working for you?
Thanks,
Ben
I do not believe that you have found the root cause as many of us are experiencing the same issue again. We are not seeing any of our scheduled email go to the email attachments folder (and yes, the emails have attachments). Since the mail does not go to the folder, our downstream locations are having the necessary files updated.
Agree with GreyFox386 and treebranchmedia.
So much, by the way, for the Community Manager's assertion two weeks ago that they'd "indeed addressed the root cause".
To reiterate a sentiment I expressed earlier, I consider it a disingenuous deflection on the Community Manager's part to have been reminding in these responses that the file needs to be properly attached for Email to Dropbox to work.
A Community Manager / Moderator response to this problem is not at all the appropriate forum for issuing such a reminder or "ensuring that users are clear on how Email to Dropbox works". One hand will forever be enough to count the number of Dropbox users purposely seeking out or visiting this thread who need such a reminder.
If by issuing such reminders here, your purpose is to be condescending, then well done: Mission accomplished.
Something closer to an actual explanation for what might be at the root of or causing the outages would be more welcome than another trite declaration that the root cause has indeed been addressed - for real this time, assuredly, beyond all question.
