Email to Dropbox not working, no files uploading.

[jamesalm]

I've been using the email to dropbox function pretty consistently for a few months now. Just today I noticed it doesn't seem to be working. I have an application setup to email invoices to my dropbox email for later processing. The emails I sent this morning did not hit my folder (but the emails and files did go out). I tested it by sending an email from my regular email and the file I attached again did not make it to my folder. I confirmed the dropbox email hasn't been changed and I don't see anything on the dropbox status page about this being an issue. 

[treebranchmedia]

I do not believe that you have found the root cause as many of us are experiencing the same issue again. We are not seeing any of our scheduled email go to the email attachments folder (and yes, the emails have attachments). Since the mail does not go to the folder, our downstream locations are having the necessary files updated. 

[jamesalm]

I think we're back. For how long, who knows. 

[ocHoco]

Agree with @GreyFox386 and @treebranchmedia.

So much, by the way, for the Community Manager's assertion two weeks ago that they'd "indeed addressed the root cause".

To reiterate a sentiment I expressed earlier, I consider it a disingenuous deflection on the Community Manager's part to have been reminding in these responses that the file needs to be properly attached for Email to Dropbox to work.

A Community Manager / Moderator response to this problem is not at all the appropriate forum for issuing such a reminder or "ensuring that users are clear on how Email to Dropbox works". One hand will forever be enough to count the number of Dropbox users purposely seeking out or visiting this thread who need such a reminder.

If by issuing such reminders here, your purpose is to be condescending, then well done: Mission accomplished.

Something closer to an actual explanation for what might be at the root of or causing the outages would be more welcome than another trite declaration that the root cause has indeed been addressed - for real this time, assuredly, beyond all question.

[treebranchmedia]

Apologies, we reported as a recurring issue however our source data supplier has since indicated it is their issue. Apologies!

[Megan]

Hey Community guys! 🤗

Our Team seems to have resolved the reported issues. 

If you're still encountering anything similar though, don't hesitate to let us know. Thank you! 🤓

[Fredrik W.1]

It doesnt work. Chrome, icloud, attached files. Still nothing

[Megan]

Hi @Fredrik W.1, thanks for posting here! 

We didn't have any recent reports about this feature. Would you be able to tell me more, as to when it started happening? 

Do you notice this behavior only when you're using Chrome, or with different browsers too? 

Keep me posted, and we'll take it from there!

[CloudOlive]

This is happening for me also, in fact we've never trusted this feature to work for months. But would be useful if it did. 

On a Mac, Gmail corporate account, emailing the file(s) direct. Have tried jpegs, PDF, all sorts and nothing has come in over the past 4 hours+

[Walter]

Hey @CloudOlive, thanks for bringing this to our attention.

Have you tried reaching out to our support team directly for further assistance since you first noticed this?