'Email to Dropbox' email address created, but sent emails do not arrive in 'email attachment' folder

[lynnebert]

I have followed and successfully created and replied to the Dropbox email address that has been created for me.

When I reply/forward to the email, nothing is appearing in 'email attachments' folder. I can upload a file to this area but that's not what I want to do - I want to forward hotels confirmation emails to Dropbox.

Any suggestions?

[Jay]

Hi @lynnebert, thanks for messaging the Community!

The feature you are referring to is only for emailing files to your Dropbox account, by way of an attachment to that email, if you don't have access to the app or site.

It isn't for archiving your actual emails by forwarding them to that Dropbox email. However, if the booking confirmation does contain an attachment, then only those attachments would be visible in that folder.

If you have any further queries, feel free to message back.

[lynnebert · Accepted solution]

thanks - I did have an app that someone had developed to allow me to forward emails to a dummy folder and I could then save then, but this app no longer works. I'll disable the email from my dropbox as it's pointless for what I want to use it for. Thanks

[Jay]

No worries, there could be more apps that can convert your emails into a readable format, such as PDF (or .eml which is the default), which you can then email to Dropbox.