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Forum Discussion
Dropbox won't automatically add a link to clipboard for a screenshot even though it saves in dropbox
When you enable dropbox to share screenshots and screen recordings using dropbox, part of the deal is that it automatically copies a link to the file on your clipboard. When I do that, the file goes...
Hannah
Dropbox Staff
Dropbox StaffHey Brian L.31, thanks for reaching out to us and happy Friday!
Would you mind sending us the ticket number of your communication with our support team, so we can look into it?
Also, have you tried quitting the Dropbox app and relaunching it, or unchecking the "Share screenshots and screen recordings using Dropbox" option and checking it again, to see if that helps?
Keep me posted.
I have done both those things as well as updating to the latest build. Ticket number is 20643454
- Nancy
Hey Brian, hope it’s OK to jump in.
I was able to trace your ticket in our system, and I’ve left an internal message, so that our team can see you’ve reached out to us here.
Besides that, what’s the current app version and syncing status of your Dropbox app?
165.4.4300 and it syncs just fine.
- Walter
Hi Brian L.31, thanks for the additional details there and sorry to jump in.
Can you please confirm that you have the screenshots saving to the Desktop as outlined here?
