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Neal M.6's avatar
Neal M.6
Helpful | Level 6
8 years ago
Solved

Dropbox very delayed sync

Hi...we've been having fairly severe sync issues today. 

 

We first noticed them on text files that were changed on Linux.  The files seem to eventually sync randomly many minutes later (if at all) to other platforms.  (We're trying to limit changes to the files to only one platform now so we don't end up with orphans, but this is greatly hindering work.)

 

We've tried restarting the Dropbox client, having users log off and on, etc., but it appears to be a problem on the Dropbox cloud end.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    There are currently no issues with the Dropbox service. There was a performance issue earlier today that would have impacted syncing for some people, but that was resolved and is no longer a problem.

     

    Are the issues you're experiencing happening now, still, or was this something you saw earlier in the day?

      • Neal M.6's avatar
        Neal M.6
        Helpful | Level 6
        We would like to second chirvasitua's post. The included link accurately describes the symptoms we are seeing
    • Neal M.6's avatar
      Neal M.6
      Helpful | Level 6
      Thanks very much Rich. As of a half hour ago the problems were still occurring.
    • cavega's avatar
      cavega
      New member | Level 2

      I still have 11 more days of the Dropbox Plus trial and just last night experienced delays in the sync. Specifically, created a new folder and uploaded a ~700MB file on my iPad. Once the app gave me confirmation that the file was uploaded I would hit refresh on my Android devices (2 different brands) and would not even see the new empty folder. It took at last a few minutes for the uploaded file to eventually show on the Android devices. I even force-stopped and clear cache in the Android Dropbox app and that would not fix the issue. This is not the first time that this sync delay has happened during my trail period so I'm kinda hesitant to commit to the Plus subscription.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi cavega, what version of the Dropbox mobile app are you running on both your devices?

  • AntonioM's avatar
    AntonioM
    Explorer | Level 4

    Neal M.6 wrote:

    Hi...we've been having fairly severe sync issues today. 

     

    We first noticed them on text files that were changed on Linux.  The files seem to eventually sync randomly many minutes later (if at all) to other platforms.  (We're trying to limit changes to the files to only one platform now so we don't end up with orphans, but this is greatly hindering work.)

     

    We've tried restarting the Dropbox client, having users log off and on, etc., but it appears to be a problem on the Dropbox cloud end.


    I´m in the same situation. Now, at 0:50m in Spain,  sync is very very slow. I've restarted all the computers and the problem persists

  • Neal M.6's avatar
    Neal M.6
    Helpful | Level 6

    As of today, Linux sync is working normally again :)

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