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FunnyBox's avatar
FunnyBox
Explorer | Level 4
9 months ago

Dropbox tries to back up a file I excluded from back up on Win11

Hi there! DropBox Backup is trying to back up a file that I had excluded from back up.   I'm using DropBox 194.4.6267 on Windows 11 to back up my e-mails from "%APPDATA%\Thunderbird\Profiles\...
Computer Backup
Desktop
Sync and upload
Syncing
Windows
FunnyBox's avatar
FunnyBox
Explorer | Level 4

Hi, @Nancy ! Thank you for your message! 😄

 

The backup seems to complete fine...

 

 

... but I still see this when I "View sync issues":

 

 

If I restart Dropbox, it will still show the same sync issue as above, and below:

 

FunnyBox's avatar
FunnyBox
Explorer | Level 4
9 months ago

FWIW, if I close Thunderbird, then pause and resume sync, the issue goes away:

 

 

When I open Thunderbird and do a "Backup now", the issue comes back.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    9 months ago

    Hey @FunnyBox, if after you reopen Thunderbird, you don't do a "backup now", does the issue come back after a while?

    • FunnyBox's avatar
      FunnyBox
      Explorer | Level 4
      9 months ago

      Hi, Hannah ! It certainly does. I've been having this issue for quite some time.

       

      FWIW, this is not happening only with Thunderbird, I was using it more as a simple example. I recently installed a new version of Evernote, and it also has a very similar issue: file %APPDATA%\Evernote\lockfile is also excluded from syncing, yet DropBox tries to sync it, too:

       

       

       

      So it is not an issue specific to Thunderbird. It seems like a bug in the DropBox logic, where it tries to read the file (and/or its metadata) at first anyway, instead of completely ignoring it. My guess is that the dev team could check this at the source code in no time.

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