Dropbox stuck indexing files

[Dropbloke]

My Dropbox has been stuck indexing 1,694 files for the last few days. My Dropbox folder content is different on my home and work computers. And desktop folders "don't exist"  online if I try to share a link. I"m running the newest version of Dropbox, Mac 13.3.1. I've quit DB and reinstalled. I've logged in and out both online and on the desktop app multiple times. Everything worked perfectly until the upgrade... Any thoughts?

[Jay]

Hi @Dropbloke, thanks for bringing this to our attention.

Could you confirm the version number of the Dropbox desktop application by hovering over the icon in the menu bar?

This will help me to assist further!

[Dropbloke]

172.4.7555

[Jay]

Can you see which files are indexing according to the Dropbox desktop application? Are there any sync issues showing in the the options under the avatar on the top right?

[Dropbloke]

No sync issues reported. It's been stuck at "1,694 files" for the last week. I don't think any new content syncs.

[Walter · Accepted solution]

Hey @Dropbloke, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 

[Dropbloke]

Followed that procedure, logged out, and logged in. Files synced but now I have 2 Dropbox locations on my computer - one in my favorites bar, but the Dropbox under locations is now gone. I can go to it manually, but it has different content.

[Jay]

If the Dropbox folder is in the CloudStorage location in Locations, when it should be visible. Could you attach a screenshot showing what you're seeing in Finder?

[Dropbloke]

The desktop app prompted an update, which I did. Dropbox once again migrated over to the cloud storage location. Everything seems synced up and working properly now. I'm guessing it was the "Fix Hardlinks" or "Fix permissions" suggestion that did the trick, followed by the update. Thanks.

[Hannah]

Thanks for keeping us updated, @Dropbloke and I'm glad to see that the issue is now resolved.

If you come across this again, please let us know.

Have a great day!