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Hi,
I just noticed Dropbox hasn't been syncing since may.
It is syncing on my other computer and iPhone but not on my MacBook Pro running Monterey 12.6.7
I uninstalled, re installed , tried everything nothing is working you
Your help is appreciated
Amazing news @Gussj!
If you need anything else, we'll be one post away!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hey @Gussj, thanks for bringing this to our attention.
Can you please hover over the Dropbox icon in your menu bar, and let me know what the sync status and version of the Dropbox app is?
Let me know and we'll go from there.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Thanks Hannah,
Version 178.4.4811
indexing 2019 files....
Thanks for that, @Gussj!
Would it actually be possible for you to upgrade your computer's OS to mac OS 13.3 or higher?
That should resolve this issue for you.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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what do you suggest I should day, as I contacted apple, and they said I can't update to OS 13 on my devise
feedback appreciated
Thanks
Hi @Gussj, sorry to jump in here!
It might sound trivial, but have you checked both your Dropbox account space, and your device's free space, to make sure you have enough available to sync these files?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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HI Megan,
Yes I have, The issue seems related in incompatibility with OS 12.
If anyone has a solution to that I would appreciated, otherwise will have to use other could service
Thanks
Hi @Gussj, since you can't update your OS, could you then try an advanced re-install too?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi Megan,
Thanks for your email, I followed the advanced re install instructions and it seems it is working fine now and files are up to date 🙂 woohoo
Thanks again, much appreciate your help
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