Dropbox stopped syncing since May on MacBook pro running ver 12.6.7-unable to syc anymore

[Gussj]

Hi,

I just noticed Dropbox hasn't been syncing since may.

It is syncing on my other computer and iPhone but not on my MacBook Pro running Monterey 12.6.7 

I uninstalled, re installed , tried everything nothing is working you

Your help is appreciated

[Hannah]

Hey @Gussj, thanks for bringing this to our attention.

Can you please hover over the Dropbox icon in your menu bar, and let me know what the sync status and version of the Dropbox app is?

Let me know and we'll go from there.

[Gussj]

Thanks Hannah,

Version 178.4.4811

indexing 2019 files....

[Hannah]

Thanks for that, @Gussj!

Would it actually be possible for you to upgrade your computer's OS to mac OS 13.3 or higher? 

That should resolve this issue for you.

[Gussj]

It is not compatible based on the following.
Monterey is the max I can go to.
https://www.macworld.com/article/673697/what-version-of-macos-can-my-mac-run.html

[Gussj]

what do you suggest I should day, as I contacted apple, and they said I can't update to OS 13 on my devise

feedback appreciated

Thanks

[Megan]

Hi @Gussj, sorry to jump in here! 

It might sound trivial, but have you checked both your Dropbox account space, and your device's free space, to make sure you have enough available to sync these files?

[Gussj]

HI Megan,

Yes I have, The issue seems related in incompatibility with OS 12.

If anyone has a solution to that I would appreciated, otherwise will have to use other could service

Thanks 

[Megan]

Hi @Gussj, since you can't update your OS, could you then try an advanced re-install too? 

[Gussj]

Hi Megan,

Thanks for your email, I followed the advanced re install instructions  and it seems it is working fine now and files are up to date 🙂 woohoo

Thanks again, much appreciate your help