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jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
8 years ago
Solved

Dropbox not uploading/ uploading v slow

I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop. I moved a load of photos off my phone onto dropbox on my laptop l...
desktop
sync
upload
Windows
  • Jane's avatar
    Jane
    8 years ago
    Hey walwar, 
     
    Let me send over some more details and tips to determine the cause!
     
    • For starters, you may have a look here for some steps to adjust your bandwidth locally. 
    • Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. 
    • Also, let me ask you whether you’re in a work or home environment. 
    • You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
     
    I’ll be following-up here, so please keep me updated in your reply! 
Jeff N.3's avatar
Jeff N.3
Helpful | Level 5
8 years ago

Yep, unfortunately I still have this problem as well. I get ~100mbit/s on Dropbox, and I typically get anywhere from 500-700mbit/s on google drive. Unforunately, I still need to use dropbox because there are other features I rely on. 

 

I had a 5 week game of ping-pong going with dropbox support before they finally gave up and said, in not so many words "We don't know what is wrong, but you are getting an 'acceptable' level of service, so we can't help you"

 

Such is how it goes, I guess. 

 

I'm sure someone, somewhere at dropbox knows what the issue is, but it isn't something they want to disclose to the public. Guess I just have to keep waiting for their tech to catch up...

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