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oilerblue's avatar
oilerblue
Explorer | Level 4
12 months ago

Dropbox not syncing after Mac update?

I updated my Mac this morning. Now, when I go to my Dropbox file in Finder, it is still there, but many of the new folders I created and stored certain files are not longer there. The files are, but ...
Desktop
desktop app
Mac OS
Sync and upload
Syncing
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi oilerblue, thanks for bringing this to our attention.

 

Is the Dropbox desktop application currently running and visible in the menu bar?

 

Do the files and folders in the Dropbox folder have any sync icons on them?

 

This will help me to assist further!

  • oilerblue's avatar
    oilerblue
    Explorer | Level 4
    12 months ago

    Thanks, Jay, for responding. The dropbox app is open and the icon is at the top right of the chrome menu bar on my Mac. No sync icons. Can I attach a screenshot to this chat?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Yes, please attach a screenshot showing the Dropbox folder in Finder, while hiding the file names, all we need to see are where the sync icons should appear. 

       

      Likewise, what is the sync status in the Dropbox desktop application when you click the app icon in the menu bar?

      • oilerblue's avatar
        oilerblue
        Explorer | Level 4
        12 months ago

        How do i attach files?

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