Forum Discussion

JabbaDaHun's avatar
JabbaDaHun
Helpful | Level 5
6 months ago
Solved

Dropbox is stuck indexing on my Mac device and fixing permissions throws an error.

I just noticed that syncing stopped in the past few days when some new files weren't being synced from my Mac to Dropbox. From searching here I found the recommendation to Fix the Hardlinks, which I ...
desktop
Mac
sync
  • JabbaDaHun's avatar
    JabbaDaHun
    6 months ago

    Hi Nancy - I had restarted multiple times prior to posting here. But while I was waiting for a response I scoured the forum and saw the advice to trash the settings via the Terminal and did that, which resolved the issue.

     

    What's weird is that a few months back I'd received a notification that Dropbox needed to move the folder to a different location (something like [username]/library/cloudstorage/Dropbox) and after the settings were reset, Dropbox went back to the original folder location ([username]/Dropbox).

     

    So maybe it was just the weird location (which might be related to backing up my Mac files in addition to the Dropbox folder).

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi JabbaDaHun, thanks for posting here today.

 

Did you restart your device in the meantime and the app’s still stuck indexing the exact same number of files?

 

Other than that, I’d like you to right-click on your local Dropbox folder, go to “Get info” and send me a screenshot of its properties.

 

I’d like to make sure the folder doesn’t contain more than 300k files in total, as this could’ve caused the syncing issue you started facing originally.

 

Give me a nudge, when you have more info.

  • JabbaDaHun's avatar
    JabbaDaHun
    Helpful | Level 5
    6 months ago

    Hi Nancy - I had restarted multiple times prior to posting here. But while I was waiting for a response I scoured the forum and saw the advice to trash the settings via the Terminal and did that, which resolved the issue.

     

    What's weird is that a few months back I'd received a notification that Dropbox needed to move the folder to a different location (something like [username]/library/cloudstorage/Dropbox) and after the settings were reset, Dropbox went back to the original folder location ([username]/Dropbox).

     

    So maybe it was just the weird location (which might be related to backing up my Mac files in addition to the Dropbox folder).

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