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Re: Dropbox is not searchable in Mac OS Monterey 12.0.1

Dropbox is not searchable in Mac OS Monterey 12.0.1

robinwn
Helpful | Level 6
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Dropbox files/folders are not searchable in spotlight on new MacBook Pro with M1 chip - Monterey OS 12.0.1. Have re-indexed spotlight. Have uninstalled and reinstalled Dropbox and rebooted. Have made sure Dropbox has full access in Security and Privacy. Help please?

181 Replies 181

Jay M.14
New member | Level 2
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@davidarden -- Thanks so much! Worked!

FreddoArgento
Helpful | Level 5
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Not working. I reindexed Spotlight, it was TEMPORARILY solved.  Again, and again the problem arises, and now reindexing does not solve it. 

Dropbox imposing this change, with no chance of NOT upgrading, or reconfiguring the location other than within the library has been a very very disliked, useless and trampling idea. You are in my hated companies list now. 

StuartSF
Explorer | Level 4
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Thanks, I tried this without any luck. Do I have to restart?

StuartSF
Explorer | Level 4
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had no luck with this method.

StuartSF
Explorer | Level 4
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Sorry to gripe in my last email....this system did work!

Nancy
Dropbox Staff
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Hi @FreddoArgento, I’m sorry to hear the same issue persists, and I can totally understand your frustration. 

 

If you want, I can log a support ticket for you, so that we can look into this together and check other possible options. 

 

Let me know if you’d like that, and I can get things started.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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ptetta
Helpful | Level 6
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OMG.  It worked!  I followed your suggestion, @davidarden, from the apple forum, with a couple of minor differences (https://discussions.apple.com/thread/253479408):

  • Open System Preferences and go to Spotlight's Privacy tab. (On my computer, I went to System Settings, then "Siri & Spotlight," then scrolled  all the way down to find "Spotlight Privacy.")
  • Add the entire hard disk INTO the Privacy list.  (I did that, clicked "Done," and closed the window.)
  • Maybe wait 30s. (I went to make a cup of tea. 😉)
  • Remove the hard disk FROM the Privacy list. (I went back in to the window, highlighted the disk and clicked the minus "-" button, then clicked done and closed the window.)

Spotlight will re-index. After finish re-indexing, the search in folder works for me. (IT WORKED!!!)

 

(To see if Spotlight is indexing, use Command+Space to invoke Spotlight, and type in something. Wait a second. You should see a progress bar to show indexing progress)

 

THANK YOU THANK YOU THANK YOU!

 

billiejjackson
Explorer | Level 3
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FYI, I had to shut down System Preferences and then open it back up before it worked for me.

jmu1981
Explorer | Level 3
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This solution works for me on a temporary basis but then the problem persists.  I have since updated to MacOs Ventura 13.2.1 and the very recent Dropbox update but I have the same issue.   Can you help please? 

Walter
Dropbox Staff
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Hey @jmu1981, sorry to hear you're having issues with this.

 

Could you clarify the app's exact status and version as shown in your menu bar at the moment?

 

Also, did you re-index Spotlight after upgrading to Ventura? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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