Hey @bmpress, thanks for reaching out to us.
In order for your files to sync to your Dropbox account, they'll actually need to be in your Dropbox folder.
How are you trying to sync them through that program you're referring to?
Or do you mean that they're synced on a different computer, but they're not syncing on this particular one?
Once I have more info, I'll be able to assist you further.
Thanks!