cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We've been busy working on some major updates to the Community, so check out what's changing, what’s staying the same and what you can expect from the Dropbox Community right here.

Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox app on desktop not synced to dropbox.com

Dropbox app on desktop not synced to dropbox.com

billieraven
Explorer | Level 4

Something changed.

Dropbox on my desktop and dropbox on my phone were always synced. 

Now I have to go to dropbox.com, edit a file, choose to replace that file as saved, and then sometimes those changes show up on my phone.

I have a basic free plan with two devices. 

But as I change a file on the desktop, the desktop listed online does not show any activity in 2 weeks.

I will delete all apps soon but can't lose all those files.

2 Replies 2

Walter
Dropbox Staff

Hey @billieraven - sorry to hear about your syncing issue.

 

Can you please let me know the version and status of the Dropbox desktop app as shown in your menu bar/system tray at the moment?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

billieraven
Explorer | Level 4

Thanks Walter for inquiring into my problem. Unfortunately I don't seem to be able to determine what you were asking. I don't even know now if I have the app installed and if I do the files in it do not update when I go to dropbox on the web, and certainly not on my phone. 

I'm going to search for a different program. I only need something that can update a file in two places (phone, desktop) so that when I go to the hospital I'm still connected to files

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    billieraven Explorer | Level 4
  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?