Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Something changed.
Dropbox on my desktop and dropbox on my phone were always synced.
Now I have to go to dropbox.com, edit a file, choose to replace that file as saved, and then sometimes those changes show up on my phone.
I have a basic free plan with two devices.
But as I change a file on the desktop, the desktop listed online does not show any activity in 2 weeks.
I will delete all apps soon but can't lose all those files.
Hey @billieraven - sorry to hear about your syncing issue.
Can you please let me know the version and status of the Dropbox desktop app as shown in your menu bar/system tray at the moment?
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join
Thanks Walter for inquiring into my problem. Unfortunately I don't seem to be able to determine what you were asking. I don't even know now if I have the app installed and if I do the files in it do not update when I go to dropbox on the web, and certainly not on my phone.
I'm going to search for a different program. I only need something that can update a file in two places (phone, desktop) so that when I go to the hospital I'm still connected to files
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!