Drop box is stuck at "Starting..." but files are being synced

[pellet]

The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?

Thanks.

[Walter]

Hi @MichaelP; sorry to hear about this.

Can you quickly perform a reinstall of the desktop app on the affected computer and let me know if you're still seeing this?

If you do, I'd appreciate a screenshot as it would greatly help in pinpointing the cuplrit here.

Moreover, please provide me with some additional information such as the OS of the device at hand, the version of the desktop app you're using, if there are any 3rd party apps (antivirus programs for example) etc. and I'll be happy to investigate further.

Thanks so much!