Drop box is stuck at "Starting..." but files are being synced

[pellet]

The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?

Thanks.

[neekster]

Getting exact same issue here, and have an open ticket. Jane can my ticket also be updated when there is a resolution to this, it's worst possible timing for us.

[gleech]

Dropbox on my Mac is stuck "starting" and won't go beyond that screen. It seems that the folder are sync'ing though.

I saw some posts and fix from 2015 and 2016, but not sure I want to apply that to my current system since it is now a different version of the operating system.

[emilioxavier]

Changed the file name on the desk top but no change seen in the mobile app. 

Mobile app also indicates I'm out of space.

[neekster]

Just found a very active thread that handles this issue, https://www.dropboxforum.com/t5/Syncing-and-uploads/Drop-box-is-stuck-at-quot-Starting-quot-but-file...

We are certainly not alone, I would post over there for updates, there is a dropboxer acknowledging the issue on the third page. 

[davidbautista]

It's kind of a different problem.

1. Files doesn't sync, no space (even if you have space), "indexing..." (or similar) icon.

2. Files sync, no problems with space, but task bar icon showning "indexing..." or "starting..."

My problem is #2. Yours is #1.

[Nathalie P.1]

Same problem here (sync working, but showing "Starting..." on menu bar). Using MacOS High Sierra, and latest Dropbox  (55.4.171). I wasted my time re-installing and re-syncing everything - it is obviously a Dropbox issue, so let,s just sit tight and wait for a fix.

[James H.42]

Adding my voice here. 

I'm seeing the same thing across 3 computers: two Windows 10 PCs, one MacBook Pro.

Symptoms began around the same time on all 3 machines, which was some time last night, August 13th, between 19:30 and 22:30 ET.

All 3 show "Starting..." as the status from the Dropbox taskbar icon/flyout. (Previously "Indexing..." before I closed and restarted Dropbox on each).

The two Windows machines show the Recent Files history in the flyout, and the Notifications tab and the 3 Dropbox Paper / Dropbox Folder / Dropbox.com icons are accessible.

The MacBook shows a blank flyout (with a "Dropbox is starting...." message only) and the Dropbox Paper / Dropbox.com icons are greyed out. 

All 3 machines have had Dropbox closed/restarted (multiple times) and have been completely rebooted without change.

Files and folders do appear to be syncing successfully between all 3 machines (and other devices) successfully, regardless of the erroneous "Starting" messaging, so this isn't actually a service-impacting bug, only a display issue.

[Tony P.3]

Cant get the DropBox link to full load and turn black.  All folders are checked off in Selective Sync.  App just wont load, WHY?

[jsc]

Having issues here too. Just took in delivery of a New MacBook Pro and installed Dropbox only to find it wont go past 'starting'. I checked my old machine and the same thing is happening. Thought I had messed something up myself but looking like it's a wider issue.

Running High Sierra 10.13.6 on both machines and the dropbox install on both is 54.4.90

[rhbecker]

In case it helps, I noticed this behavior starting around 6pm PST yesterday (8/13). It may have started earlier, but that's when I noticed.

Win 10

55.4.171