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Forum Discussion
Desktop app is slow when starting up, and slows down the computer while doing so
Why does it take so long to start up dropbox? While it's starting up, other programs are very slow, almost unresponsive. It takes over 20 minutes to show starting/syncing completed. I have 16gb ram, ...
Hey dchassin,
Welcome to the Dropbox Community, let's look into that together!
Please keep in mind that the Dropbox application needs to perform a quick reindex whenever it is restarted or paused/resumed to check if any files changed since the client was last run. A good initial step to improve the syncing performance would be to reduce the overall load of the client, by enabling Selective Sync.
Moreover, you could manually customize your bandwidth settings, that'll probably help you speed things up.
Because you've mentioned that you need your files for work though, let me suggest
Ross_S
Dropbox Staff
Dropbox StaffHi Auden G. and all,
Slow start up is actually a symptom of a problem. As such we can't simply publish a singular solution, if you reach out to support we will look at all the variables in your individual setup and talk you through a variety of troubleshooting steps, isolating your individual root causes and advising how to resolve them.
Should you wish a Dropboxer to respond, then submitting a ticket via Dropbox.com/support or emailing support@ would be the best route. The community here is an environment for users to support each other so, while we do like to chime in on threads, the best avenue for direct support, would be through /Support.
Hope this helps
Such a hope seems doomed to be dashed. Any decent customer-support effort would compile a list of common issues and solutions so the can refer everyone first to that list before directing them to customer support.
Message for Dropbox: please compile this list for Mac users and make it widely available.
Bottom line: I pay for extra storage but in return I get poorer system performance. I know it has to do in part with how many files I keep sync'd on my machine, but that is my business. Dropbox's business is to provide the service I pay for without undermining the service I provide. If this isn't fixed soon, I will cancel the service and move to Box or some such.
- Jane
Hey dchassin,
Welcome to the Dropbox Community, let's look into that together!
Please keep in mind that the Dropbox application needs to perform a quick reindex whenever it is restarted or paused/resumed to check if any files changed since the client was last run. A good initial step to improve the syncing performance would be to reduce the overall load of the client, by enabling Selective Sync.
Moreover, you could manually customize your bandwidth settings, that'll probably help you speed things up.
Because you've mentioned that you need your files for work though, let me suggest
