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New office iMac, running Sonoma 14.2.
Shared Dropbox account with hubby.
In Finder I can can only see "me only" files, not our shared "root directory".
Can see all files in Dropbox.com. Btw: all files are online only.
Bought another iMac in 2023, did the install and everything went smoothly. On that machine I can see all files in Finder.
Have Dropbox Standard with 3 licenses (only using 2 currently).
Help! Not a techie so please keep it understandable. Thanks!
Thanks for the images. Do you have selective sync enabled and preventing entirely folders from being visible on your computer?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @taskleton, thanks for bringing this to our attention.
Could you attach a screenshot showing the Dropbox folder as it appears in Finder and on the website to understand what you're experiencing?
This will help me to assist further!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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And now this came up when I tried to save a file in one of my Lynn Taska (me) file folders:
[Removed as per Community Guidelines]
I was able to grant myself access but why was I asked this? This is all odd
Thanks for the images. Do you have selective sync enabled and preventing entirely folders from being visible on your computer?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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That was the problem. Thank you!!!
Glad to have helped out on this matter, enjoy the rest of your week!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay, can you take down my images? thanks
No problem, all done!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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