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Amy Hager's avatar
Amy Hager
Explorer | Level 3
2 years ago

Can't upload - no error messages, it's just stuck on "uploading"

I have plenty of space but I can't get a single file to upload. No error, it just shows "uploading" but it never changes from 0.

Sync and upload
Uploading
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Amy Hager, thanks for bringing this to our attention.

     

    Are you using our website to upload your files or our desktop app?

     

    If it's the website, can you try from a different browser or a private browsing window, to see if you get a different behavior?

     

    Let me know how it goes!

    • Amy Hager's avatar
      Amy Hager
      Explorer | Level 3
      2 years ago

      I am using the direct website from Google Chrome. I don't have another option at my workplace.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for checking back with me, Amy.

         

        How about an incognito window, can you please try from there and let me know what happens?

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