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trots's avatar
trots
Explorer | Level 3
2 years ago

Android 12 video upload from phone hangs or takes forever.

Android 12 Motorola G41 video doesn't upload by default. Can't find any settings for Dropbox video uploads. Phone video 90MB size. Dropbox 9GB total, 50% used. Battery 90% full.  All photos upl...
Android OS
Camera uploads
Mobile
Mobile App
Sync and upload
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for posting here, trots. 

     

    Correct me if I’m wrong, but I understand you’re mostly using camera uploads to automatically upload your videos, right?

     

    In case you haven’t tried to reinstall the app so far, please give these steps a go and let me know if they help: 

     

    1) Clear the cache on your Dropbox app (this may affect files that are still pending and haven’t uploaded to your Dropbox account, so make sure they're still saved on your local device).

     

    • Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen
    • Tap the gear icon labeled "Settings" at the bottom of the menu list
    • Scroll to “Privacy” & select “Clear cache"

     

    2) Uninstall the Dropbox App

    3) Sign out from the Play store

    4) Restart your device

    5) Sign into the Play Store

    6) Download and Install Dropbox

    7) Try to sign into your Dropbox account

     

    Keep me posted for any updates!

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for posting here, trots. 

 

Correct me if I’m wrong, but I understand you’re mostly using camera uploads to automatically upload your videos, right?

 

In case you haven’t tried to reinstall the app so far, please give these steps a go and let me know if they help: 

 

1) Clear the cache on your Dropbox app (this may affect files that are still pending and haven’t uploaded to your Dropbox account, so make sure they're still saved on your local device).

 

  • Tap the hamburger icon (three horizontal lines) in the upper-left corner of the screen
  • Tap the gear icon labeled "Settings" at the bottom of the menu list
  • Scroll to “Privacy” & select “Clear cache"

 

2) Uninstall the Dropbox App

3) Sign out from the Play store

4) Restart your device

5) Sign into the Play Store

6) Download and Install Dropbox

7) Try to sign into your Dropbox account

 

Keep me posted for any updates!

  • trots's avatar
    trots
    Explorer | Level 3
    2 years ago

    Re-installation helped. Thanks.

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