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macOS 12.7.2 dropbox v190.4.6383 keeps showing "Syncing..." and never completes.

macOS 12.7.2 dropbox v190.4.6383 keeps showing "Syncing..." and never completes.

dongshan
New member | Level 2

我是系统参数如下

macOS 12.7.2

dropbox v190.4.6383

目前出现的问题是

一直显示“正在同步...",永远无法完成

很多文件放到本地,也无法立刻移动和拷贝。

求助!

 

截屏2024-01-12 1.41.03.png截屏2024-01-12 1.39.51.png截屏2024-01-12 1.39.42 1.png

1 Reply 1

Megan
Dropbox Staff

你好,@dongshan,我很乐意提供帮助!

 

您是否使用 macOS on File Provider 更新,您的 Dropbox 文件夹必须位于 ~/Library/CloudStorage 中?

 

您能否也向我发送同步状态的屏幕截图,如您将鼠标悬停在菜单栏上 WiFi 旁边的 Dropbox 小图标上时所示?

 

另外,您可以检查 Dropbox 文件夹内的信息,然后获取信息让我知道您那里有多少个文件吗?

 

回复我,我们就从那里拿走它!

 

--

 

Hi there, @dongshan, I'd be happy to help!

 

Do you use the macOS on File Provider update, where your Dropbox folder must be located in ~/Library/CloudStorage?

 

Can you also send me a screenshot of the syncing status, as shown when you hover your mouse over the little Dropbox icon, next to your WiFi on your menu bar?

 

Also, can you check the info inside your Dropbox folder, and then Get info to let me know how many files you have there?

 

Reply back to me, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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