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Forum Discussion

Andy Snowden's avatar
Andy Snowden
Explorer | Level 3
5 years ago

iphone issues connecting to Dropbox

I'm having ussiues connecting to Dropbox from an iphone running ios 12.4.7   Geeting these errors (see pics below). Nothing wrong with internet connection as all other online stuffis working perf...
Account Access
Error Messages
Mobile
Setting up the apps
  • Daphne's avatar
    Daphne
    5 years ago

    Would you mind just trying to sign in to your account via a private browsing window in Safari Andy Snowden?

     

    Also, can you let me know if you get the same error if you try connecting over cellular data instead?

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

I see, thanks for clarifying that for me Andy Snowden.

 

If possible, could you try restarting your Internet router and see if that does the trick? It's odd that the app works okay over cellular data and not WiFi, this would point to an issue with the WiFi connection.

 

Let me know how it goes!

Andy Snowden's avatar
Andy Snowden
Explorer | Level 3
5 years ago

Hi Daphne,

 

It can't be the router because this PC I am on now is running through it too and it works fine.

 

This is deffo some security issue between your server(s) and my ios.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Would you mind trying to reinstall the mobile app then Andy Snowden?

     

    Also, can you just clarify for me which version of the app you have installed at the moment? You can find this by opening the Dropbox app, tapping the "Account" tab, tapping the gear icon in the top left and it's listed under "App version".

     

    Thanks for sticking with me here!

  • Andy Snowden's avatar
    Andy Snowden
    Explorer | Level 3
    5 years ago

    I have reinstalled the app - still a no-go on connecting through wifi - fine through mobile only though.

     

    App version 190.2.2

     

    Listen if it can't be fixed - I have perfect access to my Google Drive so will switch to that if needs be :)

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    There's not much more I can suggest here I'm afraid Andy Snowden, since the issue occurs only with your WiFi connection then it may be a Firewall issue or something that your ISP is blocking.

     

    There may be some others here who have some suggestions so your thread will remain open in the meantime. Please don't hesitate to give me a nudge if you have any questions.

     

    Hope you have a great day ahead!

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