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Forum Discussion
iphone issues connecting to Dropbox
I'm having ussiues connecting to Dropbox from an iphone running ios 12.4.7
Geeting these errors (see pics below). Nothing wrong with internet connection as all other online stuffis working perf...
Would you mind just trying to sign in to your account via a private browsing window in Safari Andy Snowden?
Also, can you let me know if you get the same error if you try connecting over cellular data instead?
Daphne
Dropbox Staff
Dropbox StaffWould you mind just trying to sign in to your account via a private browsing window in Safari Andy Snowden?
Also, can you let me know if you get the same error if you try connecting over cellular data instead?
Hi Daphne - private browsing makes no difference, but switching to mobile data only (ie not connecting via wifi) does allow me log in.
- Daphne
I'm glad to hear that Andy Snowden!
Just want to double check with you, are you able to use the WiFi connection for the mobile app without issue now?
No sorry have just tried and still can't access via mobile app :slight_frown:
- Daphne
I see, thanks for clarifying that for me Andy Snowden.
If possible, could you try restarting your Internet router and see if that does the trick? It's odd that the app works okay over cellular data and not WiFi, this would point to an issue with the WiFi connection.
Let me know how it goes!
