Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.
Hey @OceanSunrise, thanks for bringing this to our attention.
Can you please let us know the exact sync status and version of the Dropbox app on your computer?
You can hover over the Dropbox icon on your menu bar, to see this info.
And also, if you click on the Dropbox icon, then on your initials/profile pic and then on "view sync issues", do you see anything reported there?
Keep me posted.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi its saying constantly syncing. It should only take a second to sync everything but the syncing wheel keeps going and not syncing my files.
Hello again fellow sufferers,
Something that I suspected was confirmed to me by Dropbox support, where if you were previously using File Provider prior to upgrading to Sonoma, this stuck indexing or frozen syncing problem can arise.
See the email I received below.
Now the bad news. I have tried this "fix" previously and it didn't work. I tried it again and it didn't work, my Dropbox is doing what it loves to do, being stuck "indexing". But it may work for someone. We are over a month into this mess, so trying anything is worthwhile.
One last tidbit about File Provider. Google Drive and Microsoft One Drive work perfectly with it from my own experience and there does not seem to be any problems like Dropbox is having with File Provider.
*****
I can see you are experiencing a Frozen Sync issue in relation to Sonoma, just to inform you that this is a known issue when users have File Provider set up prior to upgrading to MacOS 14. Normally the issue does resolve itself after a couple of hours but I can see this is not the case with your device.
I would recommend relinking your device, which should give your Dropbox a quick server kick, however before taking the following steps, please ensure the following:
In order to help you with the syncing issue, can you please relink your account? This is to ensure to refresh the data on your device.
1. Sign in to dropbox.com (Via Web)
2. Click your avatar (profile picture or initials).
3. Click Settings.
4. Click the Security tab.
5. Your devices are listed under Devices.
6. Click the trash can icon next to the devices you'd like to sign out of remotely.
7. Click Unlink.
8. The desktop app will then prompt you to re-enter your account information.
@Teddy73 I'm not quite clear on this File Provider matter. Could you please explain what it entails and how it might impact our installation? I'm asking because I'm not even sure what File Provider refers to. Is it something like the Finder? Thanks a lot.
FileProvider is the system put in place by Apple: "An extension other apps use to access files and folders managed by your app and synced with a remote storage."
Source: https://developer.apple.com/documentation/FileProvider
Nowadays any cloud storage applications have to go through Apple's FileProvider.
As someone as realized though, there seems to be no issue with OneDrive or Google Drive. Dropbox is clearly failing something here.
@Konigi your analysis is spot on. Unbelievable. Truly incredible.
Be caution doing the above step
1: I have fixed this sync or indexing issue with the help of the above article.
2: Please backup the currently unindexed file on your Mac before doing this procedure.
3: Dropbox only imports or syncs the current files/data that are available on the web.
4: There is no option to choose a previous Dropbox location while linking dropbox again (it was under the library/Cloudstorage)
5: Now i have to manually copy check unsynced files fro my mac to newly synced dropbox folder
This thread is no several miles long. Please finish the topic - it is a waist of time
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!