Windows Explorer gets slow when trying to access Dropbox a local folder in my hard drive.

[ponge77]

I use dropbox business for my work and found that when I try to access my dropbox folder or files syned in my pc hdd, it gets significantly slow within certain period of time.

I synced dropbox file as offline so all my files saved in local hdd and when I access dropbox files through pc app, it is very slow to move and access among files and folders.

I tried to reset the dropbox app and even my pc hundred times but it lasts only few days and gets back to slowness.

[ponge77]

 .

[ponge77 · Accepted solution]

Hi

I figured out finally what was the cause of this slowness of my dropbox.

I traced up on startup application on my pc and found that youtube through web browser I used to play for music caused the video acceleration workload to my poor video card and it ended up slowness of display on dropbox.

I closed web browser with youtube and the speed of accessing dropbox went up.

So conclusively its more likely my graphics card problem.

You can close the case.

Thank you

[Doug R.1]

Hi Hannah.  

I'm having this exact same problem, and when I quit dropbox, I have no problems/delays accessing the local dropbox folder.  The performance is terrific.  Soon as I start dropbox, it takes 20-40 seconds to access folders (and usually its L3 and below).  The main dropbox folder opens fast, and the second level also opens fast, but soon as I go deeper into subfolders, it's taking forever to browse.

[Nancy]

Sorry to hear this, @Doug R.1. Can you let us know the syncing status and app version of your Dropbox app? 

Is this something you noticed after a specific OS or Dropbox app update?

[Doug R.1]

Thanks Nancy!  As requested.  

v205.1.5765

Sync Status says "Up to Date"

It's been happening for several months now, and I don't recall what the catalyst was/is.  

[Megan]

Hey @Doug R.1, let me also jump in here! 

Can you also send me a screenshot of your Dropbox folder's properties, and clarify how many files you have syncing there? 

Also, what OS does your device use?

[Doug R.1]

Happy to show it.  here you go.

Running on Windows 11

[Megan]

Hey @Doug R.1, thanks for that! 

Have you tried fixing the hardlinks & permissions of your Dropbox files, following these steps, by any chance? 

If this doesn't make any huge difference, let me know and we'll keep investigating. 

[Doug R.1]

I dont use hard links.  Did the proceedure any (didn't do anything).  

[Megan]

Hey @Doug R.1, do you happen to be running any 3rd party apps like antivirus or firewalls, or VPN/proxy settings on your machine? If so, could you temporarily disable them and let me know how it goes?