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ajborson's avatar
ajborson
Helpful | Level 7
3 years ago

Windows 11 Upgrade and cannot get Dropbox to work properly

I recently upgraded my PC desktop to Windows 11.  Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless.   On the desktop, I can access Dropbox through the web,...
Desktop and Web
desktop app
Setting up the apps
Sync and upload
Syncing
Windows OS
  • ajborson's avatar
    ajborson
    3 years ago

    So...

    The secret (as is sadly so often the case) is a re-start.

    Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

    I don't understand this, but it did the trick.

    thanks to Megan and Jay for your help!

    Andy

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
Thanks for the nudge here, mwaters5.

Can you please clarify what you mean when you say that it won't let you reinstall the application?

Are you getting some kind of error message?

Can you try to download the installer from this link, to see if that helps?
mwaters5's avatar
mwaters5
Explorer | Level 3
3 years ago


TIcket #16086704

 

Ive gone in an drun %appdata% and all those commande cleared the registry  used commad Promptps nothing Ive rebooted until im blue in the face nothing

 

  • ajborson's avatar
    ajborson
    Helpful | Level 7
    3 years ago

    Nancy,

    Any ideas?

    Also, is it possible I just need to uninstall/reinstall the Dropbox app on my computer?  If that's an idea, could you send me a link for the Dropbox app?  I can't seem to locate one on the Dropbox website.

    Thanks,

    Andy

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago
      Hi ajborson, you can install the Dropbox app using  this link to download the installation file. 
      • ajborson's avatar
        ajborson
        Helpful | Level 7
        3 years ago

        Hi,

        Not sure what is going on... The link led to a "to get started, we need to open your dropbox".  I did so, and my dropbox opened, but I didn't see a way to then download the app.

        Can you check and see if this was the correct link, or perhaps I am doing something wrong. 

        Thanks,

        Andy

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    HI ajborson, sorry to jump in here! 

    The link Jay provided is the correct one, and it should lead you to download the app to your device. Can you either try this one, or maybe the offline installer? 

    Let me know of the results.
    • ajborson's avatar
      ajborson
      Helpful | Level 7
      3 years ago

      So, this is in the realm of the mysterious things that happen that don't really make any sense.

      I tried installing the Dropbox app, but hit a wall... with a message to the effect that the files could not be expanded.

      I tried removing the existing (non-working) Dropbox app, but hit a wall... with a message that the uninstall failed (who knew that could happen?)

      I re-started my computer...

      The Dropbox app works!

      So, good outcome (for now), but incomprehensible.  

      And not real confident this won't happen again in the future.

      Please do not take down this chain, as I may be back!! 😅

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        I’m glad to read that your issue seems to be resolved, ajborson!

        In case something comes up again, and you need our assistance, give us a nudge.

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