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ajborson's avatar
ajborson
Helpful | Level 7
3 years ago

Windows 11 Upgrade and cannot get Dropbox to work properly

I recently upgraded my PC desktop to Windows 11.  Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless.   On the desktop, I can access Dropbox through the web,...
Desktop and Web
desktop app
Setting up the apps
Sync and upload
Syncing
Windows OS
  • ajborson's avatar
    ajborson
    3 years ago

    So...

    The secret (as is sadly so often the case) is a re-start.

    Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

    I don't understand this, but it did the trick.

    thanks to Megan and Jay for your help!

    Andy

ajborson's avatar
ajborson
Helpful | Level 7

My Dropbox app has completely stopped working.  When I click on it, I see the spinning wheel for a few seconds, but then nothing.  It is not showing up on my task bar either.  Clearly not loaded.  I have access to Dropbox through the web, but then there is no automatic synching, and I have to manually upload any files I want saved... very annoying.

I do not see how to re-install the Dropbox app.  Can someone send me a working link for that?  Also, if that does not work (and I have a bad feeling about this), are there other issues that might explain why everything worked fine at the beginning of this week, and now nothing about the app is working?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi mwaters5 and ajborson, hope you don’t mind if I jump in here. 

mwaters5, can you please send me the ticket number from your case, so that I can have a look for you? 

ajborson, I'm sorry to hear the same issue still persists on your computer. 

Can you please provide a few screenshots of what you see on your end? For example, I’d like you to send me a screenshot of the spinning wheel that you mention, if possible, as well as the exact OS that’s currently running on your device. 

I’d like to gather a few more info, and see what may be happening.

Thanks!
  • ajborson's avatar
    ajborson
    Helpful | Level 7
    3 years ago

    Hi Nancy,

    Here's the OS build:  22000.556

    Here's the "experience": Windows Feature Experience Pack 1000.22000.556.0

    If there's another number you need, let me know.

    Here's the screenshot I was able to take of the circle when I try to load the Dropbox app (it happens regardless of how I try to load it)

    Thanks, Andy

     

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