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Forum Discussion
Windows 11 Upgrade and cannot get Dropbox to work properly
I recently upgraded my PC desktop to Windows 11. Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless. On the desktop, I can access Dropbox through the web,...
So...
The secret (as is sadly so often the case) is a re-start.
Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.
I don't understand this, but it did the trick.
thanks to Megan and Jay for your help!
Andy
Wont Reinstall windows 11. It told me that it needed to update. i uninstalled and it wont let me reinstall. I have rebooted, and still nothing I can use it do I just cancel my account?
Hannah
Dropbox Staff
Dropbox StaffI cleared out the Registry I also followed the detailed instructions and manually cleared out the folders in %PROGRAMFILES(x86)% and the others, I also executed CMD line prompts to remove Drop box from my system, even your tech (Who was rude by the way) could not get it working. The ticket has been elevated awaiting response from someone senior I need it soon as this is crippling the way I work as I have grow to depend on drop box and I don't want to switch to another provider if I don't have to.
I am re-joining this chain, as the success I had a couple of months ago seems to have failed again. Is it possible that Dropbox and Windows 11 are not playing well due to a Windows update? I cannot get either of my computers to show updated Dropbox files, and it is even hard to get the Dropbox app to open. All of this is new as of the past couple of days. Help!
My Dropbox app has completely stopped working. When I click on it, I see the spinning wheel for a few seconds, but then nothing. It is not showing up on my task bar either. Clearly not loaded. I have access to Dropbox through the web, but then there is no automatic synching, and I have to manually upload any files I want saved... very annoying.
I do not see how to re-install the Dropbox app. Can someone send me a working link for that? Also, if that does not work (and I have a bad feeling about this), are there other issues that might explain why everything worked fine at the beginning of this week, and now nothing about the app is working?
TIcket #16086704Ive gone in an drun %appdata% and all those commande cleared the registry used commad Promptps nothing Ive rebooted until im blue in the face nothing
Nancy,
Any ideas?
Also, is it possible I just need to uninstall/reinstall the Dropbox app on my computer? If that's an idea, could you send me a link for the Dropbox app? I can't seem to locate one on the Dropbox website.
Thanks,
Andy
- MeganHI ajborson, sorry to jump in here!
The link Jay provided is the correct one, and it should lead you to download the app to your device. Can you either try this one, or maybe the offline installer?
Let me know of the results.So, this is in the realm of the mysterious things that happen that don't really make any sense.
I tried installing the Dropbox app, but hit a wall... with a message to the effect that the files could not be expanded.
I tried removing the existing (non-working) Dropbox app, but hit a wall... with a message that the uninstall failed (who knew that could happen?)
I re-started my computer...
The Dropbox app works!
So, good outcome (for now), but incomprehensible.
And not real confident this won't happen again in the future.
Please do not take down this chain, as I may be back!! 😅
