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ajborson's avatar
ajborson
Helpful | Level 7
3 years ago

Windows 11 Upgrade and cannot get Dropbox to work properly

I recently upgraded my PC desktop to Windows 11.  Dropbox worked perfectly in Windows 10, and when I upgraded my laptop to 11, it was seamless.   On the desktop, I can access Dropbox through the web,...
Desktop and Web
desktop app
Setting up the apps
Sync and upload
Syncing
Windows OS
  • ajborson's avatar
    ajborson
    3 years ago

    So...

    The secret (as is sadly so often the case) is a re-start.

    Once I did that, I was able to get the full Dropbox app to install, and now it looks like I can access the Dropbox files correctly.

    I don't understand this, but it did the trick.

    thanks to Megan and Jay for your help!

    Andy

AGriffey's avatar
AGriffey
Explorer | Level 3

All of my files are up to date. I checked and I do not have any sync issues.

DaveW26's avatar
DaveW26
New member | Level 2
3 years ago

Hello everyone.

 

Happy new year and all the best to everyone.

 

So I dont use these community threads much, but I am this close to throwing my brand new Surface Laptop out of the window.

 

It is set up with WINDOWS 11, and not in S Mode. checked all the system configuration. I am trying to sign into my dropbox to download it, the files etc. But it doesnt recognise my password. i have dropbox plus. my old laptop is next to me and can sign in online etc no problem. but on my new one it says "oops looks like you may have forgotten your password..." etc.

 

I haven't - it is correct.

 

Anyone else have this issue when signing in and downloading drop box in windows 11? 

 

Thanks in advance!

Dave

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi DaveW26, let's see what we can find on this! 

    Can you try changing your password online, then trying to sign into your desktop app? 

    Let me know how it goes!

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