Why isn't the Dropbox desktop application launching on Mac Sonoma?

[Steve42]

i cannot launch dropbox on mac sonoma why?

 

[Jay]

Hi @Steve42, thanks for bringing this to our attention.

Could you click the blue link and then copy and paste it in your next post in order to see why the app isn't loading?

What is the exact version of Sonoma and the Dropbox desktop application that you're using? Have you made any recent changes on this computer?

This will help me to assist further!

[Steve42]

Hello Jay,

Sonoma 14.12.

And Here's the details of the blue link below.

Thanks,

S.

bn.BUILD_KEY: Dropbox
bn.VERSION: 187.4.5691
bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
bn.is_frozen: True
machine_id: 93f4731b-6a6a-5fc8-9baf-1fa997e963e9
pid: 7342
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='steve', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Steve', pw_dir='/Users/steve', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='steve', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Steve', pw_dir='/Users/steve', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/steve'
appdata: '/Users/steve/.dropbox/instance1'
real_path='/Users/steve/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/steve/Library/CloudStorage/Dropbox'
real_path='/Users/steve/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/t5/mfspr6p55vbbdgv_sg0hzj6h0000gn/T'
real_path='/private/var/folders/t5/mfspr6p55vbbdgv_sg0hzj6h0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5501, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 547, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 249, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/f8bd814e-7a75-41ab-9eb6-e48b3852d332’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier

[Jay]

Thanks for the log. Have you tried completely rebooting your device to see if this helps?

[Steve42]

Yes nothing works!!!

S.

[Jay]

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

[Steve42]

Can i have your email, I don't wanna publish them as it's 2 emails not one.

S.

[Jay]

We can only email the address that is associated with your profile, which should be this address on your account.

[Steve42]

Yes that address is correct.

S.

[Jay]

Thanks, I've sent you an email, please could you reply to it when you get a chance!