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Forum Discussion

KJN's avatar
KJN
Explorer | Level 4
8 years ago

Why is there so much data usage?

I had in one day (on a day that I didn't use Dropbox) 2.11GB data useage attributed to dropbox. Since then I have used data saver to stop background data useage and this is the first day Dropbox has used such an excessive amount of data.

 

Has anyone had this happen and if so do they know what has caused this or how to stop this from occuring?

Mobile
Setting up the apps
  • Vernon's avatar
    Vernon
    8 years ago

    Hi again,

     

    Thanks for the additional info.

     

    Please keep in mind that Dropbox constantly checks for update's on files as syncing is one of our main features. So, what may have happened is that the packages being sent from the app, due to the mobile data not being as steady as a wi-fi connection, were sent/received more times than usual because of failed attempts.

     

    Hope this sheds some light into things.

     

    Happy Holidays!

  • Vernon's avatar
    Vernon
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago

    Hi KJN,

     

    Hope you are doing good.

     

    You can find here (at the end of the article), what your Dropbox mobile app can do on a cellular network.

     

    You did not use Dropbox at all this day? Did you by any chance access any uploaded files?

     

    Thanks in advance for your reply!

    • KJN's avatar
      KJN
      Explorer | Level 4
      8 years ago
      Thank you Vernon. This at least lets me know that I can't set the app to be wifi only.

      Unfortunately I did not access Dropbox (or any files stored there) on that day. I was thinking that if it was only 10's or 100's of MB I may have just forgotten that I accessed a file, however 2GB used in one day was what got me enquiring further.

      Thanks again
      KJN
      • Vernon's avatar
        Vernon
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Hi again,

         

        Thanks for the additional info.

         

        Please keep in mind that Dropbox constantly checks for update's on files as syncing is one of our main features. So, what may have happened is that the packages being sent from the app, due to the mobile data not being as steady as a wi-fi connection, were sent/received more times than usual because of failed attempts.

         

        Hope this sheds some light into things.

         

        Happy Holidays!

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