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Forum Discussion
Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone ...
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
Having the same problems, network error connection between dropbox and all office365 apps. Just started over the last few hours.
Just talked to Dropbox support. Microsoft has withdrawn support for accessing and saving to Dropbox from within their iOS apps. You can copy a file from Dropbox to Microsoft but not save it back.
Very frustrated.
- Are you serious..? 😖😭
Apparently, I assume it is to push people into using one drive.
- Well it worked, because that’s ecactly what I had to do 😭
Furiously serious!!!!!!! I've reinstalled PowerPoint as an example, but it did no good. Someone said he reverted to an old version of his MS apps but I don't have any way to get back to them.
It seems odd that Dropbox is blaming it on Microsoft, because the only app that has been updated on my iPhone or iPad since yesterday (when I could access my files) is the Dropbox app. MS apps have not been updated.
