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sellenwright's avatar
sellenwright
Helpful | Level 6
6 years ago

Why can't I open Microsoft files on my mobile device?

I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone ...
App integrations
Mobile
Mobile App
Setting up the apps
Third party apps
  • Walter's avatar
    Walter
    6 years ago

    Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.

    Our engineers are already aware of the problem and are investigating.  

    I'll make sure to circle back here to let you know more as soon as I have an update to share. 

    For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal. 

    Thank you all for your diligence and have a great rest of your day.

  • Jane's avatar
    Jane
    6 years ago
    Hello to all! 
     
    We appreciate your patience so far & we have good news to share as this is now resolved so there should be no further issues. Please try again and you should find that this functionality works correctly.
     
    If there is anyone still facing a discrepancy, please do let me know here & I’ll touch base with you asap. I'm also working on updating all the tickets you've submitted, so you can expect a reply soon.
     
    Thanks again to everyone for your reports & sticking with us on this discussion! 
Gabychisco's avatar
Gabychisco
New member | Level 2
Same here but with every single office app in my iPhone. It seems the connection between Dropbox and MS office apps is down
ErinAnne's avatar
ErinAnne
Helpful | Level 5
6 years ago
That makes me feel better at least. Maybe I’ll check back later to see if it’s up and running. 😰
  • Wikifield's avatar
    Wikifield
    New member | Level 2
    6 years ago
    One reply suggested that Dropbox have withdrawn support for for I phone apps. Another suggested it’s the same for Office365. How can I find out if it’s a glitch being fixed or a decision to stop supporting the App. I tried the Dropbox support service but that doesn’t seem to be working either.

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