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Forum Discussion
Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone ...
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
In my outlook I try to add an file from Dropbox. For some documents I try to insert I get an error.
I open the mail in Outlook (Ipad IOS)
I pinpoint my finger in the mail
Insert new document
Browse through Dropbox
--- Most of the documents I can insert, some of them are pending a long time ending with the message --> No communication possible with a helperapp. (translated from Dutch Geen communicatie mogelijke met een helperapp.)
Thanks for support and suggestions
- Walter
Dropbox Staff
Hey there HarmenJan - sorry to hear that!
Could you send me a screenshot of the exact error you get so I can have a better understanding of the matter at hand?
In the meantime, can you see if you're using the most updated versions of your email app (Outlook), our mobile app's as well and perhaps your iPad's OS?
Also, is this mail app (Outlook) connected to your Dropbox account? Do you see it under the "Connected Apps" on your account's Security page?
Let me know what you find and we'll take it from there Harmen!
seems to be the latest update is causing grief! my ipad started showing a network error when i was in dropbox and tried to edit a word or excel file. error is: http://prntscr.com/ml3csw
tried it on my iphone and got this error: http://prntscr.com/ml3f0c
Not just me, but another guy i know was trying to edit his excel file in dropbox on his ipad and came to ask me for help and was getting the same error.
i thought it may have been a sync issue so i logged off dropbox via excel (on ipad) and now when i try to login/connect to my dropbox account again i get the same network error and cant connect them.
if i click on a file in excel that i accessed before that is stored in ropbox it says teh file doesnt exist or has been moved (when i definitely knowits there)
I tried different devices and different networks and same things is happening across the board
Hi.
I have same problem on my mobile, i can not add dropbox..
To add a place when you're in any of the new apps
1. Tap the arrow in the top left, then tap Open.
2. Tap Add a Place.
3. Select Dropbox.//Arash
