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Judy12159's avatar
Judy12159
Helpful | Level 7
2 years ago

When I click the Dropbox icon on my task bar, there is no avatar for me to choose from.

I'll start with this: When I open Dropbox from my taskbar, there's no avatar for me to choose to set up Sync. If I go to my Dropbox account online, there's no Sync option under Preferences. Where am ...
Desktop
desktop app
Dropbox Backup
Dropbox Plus
  • Megan's avatar
    Megan
    2 years ago

    Hi Judy12159, I hope you're doing well! 

     

    Have you made sure that you're clicking your little Dropbox icon, that is located next to your WiFi, when trying to find your avatar, and preferences and not the bigger one that looks like this?

     

    As for your account online, you wouldn't be able to find your Sync tab, and preferences there, since these are tabs on the desktop app. Can you clarify what it is, that you're trying to achieve on your end? 

     

    Keep me posted, and we'll take it from there! 

Sneds1's avatar
Sneds1
New member | Level 2

I press the icon on task bar but dropbox does not open

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey Sneds1 - if this persists after rebooting your computer, could you reinstall using the offline installer from this page directly and let us know how it goes? 

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