We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Judy12159
2 years agoHelpful | Level 7
When I click the Dropbox icon on my task bar, there is no avatar for me to choose from.
I'll start with this: When I open Dropbox from my taskbar, there's no avatar for me to choose to set up Sync. If I go to my Dropbox account online, there's no Sync option under Preferences. Where am ...
- 2 years ago
Hi Judy12159, I hope you're doing well!
Have you made sure that you're clicking your little Dropbox icon, that is located next to your WiFi, when trying to find your avatar, and preferences and not the bigger one that looks like this?
As for your account online, you wouldn't be able to find your Sync tab, and preferences there, since these are tabs on the desktop app. Can you clarify what it is, that you're trying to achieve on your end?
Keep me posted, and we'll take it from there!
Megan
Dropbox Staff
Hi Judy12159, I hope you're doing well!
Have you made sure that you're clicking your little Dropbox icon, that is located next to your WiFi, when trying to find your avatar, and preferences and not the bigger one that looks like this?
As for your account online, you wouldn't be able to find your Sync tab, and preferences there, since these are tabs on the desktop app. Can you clarify what it is, that you're trying to achieve on your end?
Keep me posted, and we'll take it from there!
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!