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Forum Discussion
Vault on Desktop is going away (macOS)
Boohoo! Just received this message when starting the macOS upgrade wizard.
I'd just started using this about 6 months ago. Sigh.
Hey Darryl M.4, thanks for reaching out to us today.
We really appreciate your feedback about this and I will make sure that your comments are passed along to our team.
Indeed, on the latest Dropbox for macOS update, you will no longer be able to access Vault through the Dropbox desktop app.
However, you can still access your Vault on our website and the Dropbox mobile app.
Let me know if you have any questions.
Megan
Dropbox Staff
Dropbox StaffHi bst7, let's jump right into this!
It seems rather odd that you can't locate your Backup when you check your account online either. Have you made sure you're logged into the correct Dropbox account?
Have you checked your event page at all? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes).
Let me know more!
Yes, I only have one account. I'm not sure what happened as the Vault I had is no longer visible on the web or mobile platforms. But I'm not going to worry about it as I found a backup of it, so I'm just using that.
It is really not good form to remove features in this half-done way. It should either be there completely or taken away completely. What use would it be for me anyway if it is there on some places, but not on others. Not a good decision in my view to do what you've done, its confusing and puts a burden on users they shouldn't have with a "cross platform" product.
- Megan
Hi bst7, I'm going to quote this Help Center article: "Users on the latest Dropbox for macOS update will no longer be able to access Vault through the Dropbox desktop app. You’ll still be able to access Vault on dropbox.com and the Dropbox mobile app."
Now, it's important to note, that Vault requires quite a few steps, in order to be deleted, such as accessing the account's settings, and then deleting it from there. When was the last time you saw your Vault online or on your mobile app?
Now I can't even access the Vault via dropbox.com. It only works via the mobile app. Is it now being shutdown via the browser too?!
ok, looks like if I just go to dropbox.com Vault doesn't work. However, if I try to open Vault via macOS (which is now no longer available) it opens a web page to enter the vault pin, then shows documents in the Vault. Weird, you can't just access it via the web only.
- Hannah
Hey Darryl M.4, your vault should still be accessible on dropbox.com, without needing to go through the desktop app.
What if you try from a different browser or a private browsing window; do you see the same thing?
