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Forum Discussion
Vault on Desktop is going away (macOS)
Boohoo! Just received this message when starting the macOS upgrade wizard.
I'd just started using this about 6 months ago. Sigh.
Hey Darryl M.4, thanks for reaching out to us today.
We really appreciate your feedback about this and I will make sure that your comments are passed along to our team.
Indeed, on the latest Dropbox for macOS update, you will no longer be able to access Vault through the Dropbox desktop app.
However, you can still access your Vault on our website and the Dropbox mobile app.
Let me know if you have any questions.
Hannah
Dropbox Staff
Dropbox StaffHey Darryl M.4, thanks for reaching out to us today.
We really appreciate your feedback about this and I will make sure that your comments are passed along to our team.
Indeed, on the latest Dropbox for macOS update, you will no longer be able to access Vault through the Dropbox desktop app.
However, you can still access your Vault on our website and the Dropbox mobile app.
Let me know if you have any questions.
How/why is this happening? Can Dropbox provide some background on why you would remove this? I make heavy use of this on desktop (and my use of Dropbox on mobile and web is minor in comparison). I just don't get it. I keep all sorts of sensitive docs in Vault, and need access to those from my desktop/laptop. Honestly, removing this from desktop makes the feature non-existant/useless to me, and as you can likely tell, makes me a very unhappy Dropbox customer right now. Is there a recommended alternative or?
- I’ve yet to hear a compelling reason for this! Why would you remove the Vault from our computers? Why make it mandatory rather than an option?
Think about it this way…
The folder with my most sensitive files, that requires a password to access, you’re taking OFF MY computer and only allowing me to access via your website. This is so dumb. What if I need access to my tax returns but I don’t have internet access? If this isn’t fixed, I’ll be looking for another backup solution. One that won’t require me to give up having my most important files locally available. This is really bad guys..!!
Dropbox really needs to give advanced notice on removing Vault from the desktop app and offer an alternative solution. I am sorry but this is a real amateur move. When Dropbox bought out Boxcryptor which had a similar feature that I was using, Boxcryptor went away as well as part of this purchase.
I hope this feedback goes to the highest levels at dropbox as this is not the level of service we have come to expect from Dropbox. really disappointed.
WIll there be an alternative offered solution or should I be looking for and alternative solution and a service?
