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Forum Discussion

Colinwhipple's avatar
Colinwhipple
New member | Level 2
2 months ago

Unable to sign in to complete installation on the desktop app

I am trying to install Dropbox  and the process gets stuck where the screen says:   "Leave this screen open. A sign in prompt will appear."   I never get a sign in prompt. The message just st...
Desktop
desktop app
Install
Installing
Setting up the apps
  • Jay's avatar
    Jay
    2 months ago

    Could you try reinstalling the app, without uninstalling it first, using this link?

Colinwhipple's avatar
Colinwhipple
New member | Level 2

I am running Windows 10 on an HP Envy 23-027c.

 

The system is not eligible to upgrade to Windows 11.

 

Colin Whipple

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • Colinwhipple's avatar
    Colinwhipple
    New member | Level 2
    2 months ago

    Not that I am aware of.

     

    I was able to install Dropbox on a Windows 11 Laptop connected to the Internet through the same Powerline connection. They are both connected to the Powerline adapter through the same switch.

     

    Colin Whipple

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Could you try reinstalling the app, without uninstalling it first, using this link?

      • Colinwhipple's avatar
        Colinwhipple
        New member | Level 2
        2 months ago

        That worked, thanks.

         

        Colin

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