Unable to open the app on Mac OS Monterey

[PiotrW]

Hi, 

can't open the app. The info below: 

bn.BUILD_KEY: Dropbox

bn.VERSION: 135.4.4221

bn.constants.WINDOWS_SHELL_EXT_VERSION: 51

bn.is_frozen: True

machine_id: 5be6e088-cdcf-566c-bc84-bd579911b737

pid: 13229

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/piotr'

appdata: '/Users/piotr/.dropbox/instance1'

         real_path='/Users/piotr/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/piotr/Dropbox'

              real_path='/Users/piotr/Dropbox'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'

         real_path='/private/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 822, in wrapper

  File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot

  File "dropbox/client/message_queue.pyc", line 313, in _wrapped

  File "dropbox/client/main.pyc", line 6112, in _init_components_for_account

  File "dropbox/client/main.pyc", line 6036, in create_sync_engine

  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine

  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 213, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 525, in _init_new_engine_locked

  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__

  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__

nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

Any idea? 

Thank you!

[Jay]

Hi @dbs3000, what exact version of Mac OS and Dropbox are you running on your device?

[dbs3000]

Hi Jay, 

I'm running Big Sur 11.6.2 and Dropbox 144.4.4491 and this is the message (I've replaced my user name with XXXX):

bn.BUILD_KEY: Dropbox

bn.VERSION: 144.4.4491

bn.constants.WINDOWS_SHELL_EXT_VERSION: 52

bn.is_frozen: True

machine_id: a6c98799-d3b4-59aa-88a9-1937a4e0b9d0

pid: 638

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='XXXX', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='XXXX', pw_dir='/Users/XXXX', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='XXXX', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='XXXX', pw_dir='/Users/XXXX', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'XXXX'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'XXXX'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/XXXX'

appdata: '/Users/XXXX/.dropbox/instance1'

         real_path='/Users/XXXX/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: None

                    not found

              parent not found

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/ml/0bljfc4d1ml0c6yb2pgk5dqh0000gn/T'

         real_path='/private/var/folders/ml/0bljfc4d1ml0c6yb2pgk5dqh0000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/authentication/register_host_helper.pyc", line 483, in _try_register_host

  File "dropbox/client/authentication/register_host_helper.pyc", line 949, in handle_changed_host_secret

  File "dropbox/sync_root/helpers.pyc", line 363, in destroy_root_from_config

AssertionError

[Megan]

Hi @dbs3000, thanks for the error message!

I can see that you've removed your username from it. Do you see the same username throughout the error message, or does it change?

If you see the same one, I suggest you perform an advanced re-install following these steps.