Unable to open the app on Mac OS Monterey

[PiotrW]

Hi, 

can't open the app. The info below: 

bn.BUILD_KEY: Dropbox

bn.VERSION: 135.4.4221

bn.constants.WINDOWS_SHELL_EXT_VERSION: 51

bn.is_frozen: True

machine_id: 5be6e088-cdcf-566c-bc84-bd579911b737

pid: 13229

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/piotr'

appdata: '/Users/piotr/.dropbox/instance1'

         real_path='/Users/piotr/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/piotr/Dropbox'

              real_path='/Users/piotr/Dropbox'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'

         real_path='/private/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 822, in wrapper

  File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot

  File "dropbox/client/message_queue.pyc", line 313, in _wrapped

  File "dropbox/client/main.pyc", line 6112, in _init_components_for_account

  File "dropbox/client/main.pyc", line 6036, in create_sync_engine

  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine

  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 213, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 525, in _init_new_engine_locked

  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__

  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__

nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

Any idea? 

Thank you!

[kyc117]

Because of the Monterey upgrade, I did the advance reinstallation and now it says that I don't have any more space left and they want me to upgrade. For some reason I must have clicked on something that shared files on my mac to the dropbox.  I tried deleting these files but It is not giving me more space. What should I do now. I have to do documentation for my company. 

[Walter]

Hey @kyc117, are you still having issues with this?

I'm not sure if that's the case, but did you enable the computer backup feature perhaps? 

[AlxBzh]

Hi,

I have the same problem. With the latest version, when I click on the dmg file, nothing happens. With the link you provided, I can install dropbox but when I try to connect, it says I have an osbolete version. I checked the boxes like you said but it's still not working, I still get the obsolete version message...
Do you have another idea?
Thx

Alx

[Megan]

Hi @AlxBzh, let's get right into it! 

What is the installed OS on your device? 

Feel free to also send me a screenshot of the message you see on your end. 

Let me know of any updates.

[AlxBzh]

Hi,

I have Monterey 12.2.1. As I said, when I click on the "normal" dropbox installer found here: https://www.dropbox.com/download, nothing happens. When I use Dropbox 134.4.4115.dmg as was suggested in one of the messages, I can install the software but when I try to connect to my account, I get :

I went in the system preferences to check the boxes as suggested in another message but it hasn't changed anything.
I'd be grateful if you could help!

Thx

Alex

[kyc117]

So I have dropbox icon at the top right of my screen and I access it that way. For some reason I can't get the icon in the tool bar but that is ok. It is working whatever I did to get it running again. 

[Megan]

Hey @AlxBzh!

Interesting case there. Have you also tried the offline installer on your end? 

[AlxBzh]

Hey Megan!

It worked! Thanks a lot!

Nevertheless, I get this message so I hope it will continue working.

[Megan]

Hi @AlxBzh! 

I'm so glad it worked! 

As for this message: Dropbox's functionality on your computer will remain unchanged, and your data will remain accessible.

This statement just refers to how the desktop software will behave in a future macOS release.

Have a lovely weekend ahead,enjoy!

 

[dbs3000]

I am having the same issue - though I am using the latest Big Sur - Dropbox was working just fine on my iMac and then after returning from a short vacation, the application refused to boot citing permissions error.  Not sure what has changed, but I tried allowing permissions to "full drive access" and in accessibility and nothing changes.  It still won't start.

Any other ideas?

Many thanks,

Daniel