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Forum Discussion
Unable to open the app on Mac OS Monterey
Hi,
can't open the app. The info below:
bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 5be6e088-cdcf-566c-bc8...
- Hey PiotrW, sorry to hear about this.
Could you try the following steps and let me know if they helped?- Click on the Apple icon in the top left hand corner of your screen
- Select System Preferences...
- Then Security & Privacy
- Select the Privacy tab
- To make changes, you will need to click on the lock icon, and enter your macOS password
- Select Full Disk Access
- Check the box beside Dropbox
- Select Accessibility
- Check the box beside Dropbox
- Now please, attempt to restart the Dropbox desktop app.
I finally got the advanced install to work. I hope I don't have to do this with every update to my mac! lol. I may never do an update again!
Because of the Monterey upgrade, I did the advance reinstallation and now it says that I don't have any more space left and they want me to upgrade. For some reason I must have clicked on something that shared files on my mac to the dropbox. I tried deleting these files but It is not giving me more space. What should I do now. I have to do documentation for my company.
- Walter
Dropbox Staff
Hey kyc117, are you still having issues with this?
I'm not sure if that's the case, but did you enable the computer backup feature perhaps? So I have dropbox icon at the top right of my screen and I access it that way. For some reason I can't get the icon in the tool bar but that is ok. It is working whatever I did to get it running again.
