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Forum Discussion
Unable to open the app on Mac OS Monterey
Hi,
can't open the app. The info below:
bn.BUILD_KEY: Dropbox
bn.VERSION: 135.4.4221
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 5be6e088-cdcf-566c-bc8...
- Hey PiotrW, sorry to hear about this.
Could you try the following steps and let me know if they helped?- Click on the Apple icon in the top left hand corner of your screen
- Select System Preferences...
- Then Security & Privacy
- Select the Privacy tab
- To make changes, you will need to click on the lock icon, and enter your macOS password
- Select Full Disk Access
- Check the box beside Dropbox
- Select Accessibility
- Check the box beside Dropbox
- Now please, attempt to restart the Dropbox desktop app.
Walter
Dropbox Staff
Dropbox Staff Sorry to hear about this kyc117 - did you try an advanced reinstall so far?
I tried doing the advance installation but that "terminal" instruction was a bit confusing. I did cut and paste into box. Still nothing worked
- WalterSorry to hear about this kyc117 - could you clarify what's troubling you in the instructions exactly?
I copied and pasted into the terminal box, not sure if that is the issue. My company has us using Dropbox to complete our documentation. I cannot talk to someone as I am not the admin. This is very frustrating. I have tried all of the instructions given on these posts.
I finally got the advanced install to work. I hope I don't have to do this with every update to my mac! lol. I may never do an update again!
