Unable to open the app on Mac OS Monterey

[PiotrW]

Hi, 

can't open the app. The info below: 

bn.BUILD_KEY: Dropbox

bn.VERSION: 135.4.4221

bn.constants.WINDOWS_SHELL_EXT_VERSION: 51

bn.is_frozen: True

machine_id: 5be6e088-cdcf-566c-bc84-bd579911b737

pid: 13229

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='piotr', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Piotr Wierzbowski', pw_dir='/Users/piotr', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'piotr'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/piotr'

appdata: '/Users/piotr/.dropbox/instance1'

         real_path='/Users/piotr/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/piotr/Dropbox'

              real_path='/Users/piotr/Dropbox'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'

         real_path='/private/var/folders/13/3w4xknt57qndsz5sybpn1d0h0000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "dropbox/client/main.pyc", line 822, in wrapper

  File "dropbox/client/main.pyc", line 6574, in finish_dropbox_boot

  File "dropbox/client/message_queue.pyc", line 313, in _wrapped

  File "dropbox/client/main.pyc", line 6112, in _init_components_for_account

  File "dropbox/client/main.pyc", line 6036, in create_sync_engine

  File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine

  File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 248, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 170, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 213, in __init__

  File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 525, in _init_new_engine_locked

  File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 188, in __init__

  File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__

nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"

Any idea? 

Thank you!

[emiliendurif]

Sorry but I still have the same issue even with these differents steps :

bn.BUILD_KEY: Dropbox
bn.VERSION: 136.4.4345
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 8e0cffc8-6842-5048-9043-4287c605a8e1
pid: 4226
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='emiliendurif', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='emilien durif', pw_dir='/Users/emiliendurif', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='emiliendurif', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='emilien durif', pw_dir='/Users/emiliendurif', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/emiliendurif'
appdata: '/Users/emiliendurif/.dropbox/instance1'
real_path='/Users/emiliendurif/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/emiliendurif/Dropbox'
real_path='/Users/emiliendurif/Dropbox'
mode=0o40700 uid=700 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/1r/qrb63hkn425gvykfjyh176180000gn/T'
real_path='/private/var/folders/1r/qrb63hkn425gvykfjyh176180000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/shared/error_util.pyc", line 30, in convert_error
File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
File "dropbox/sync_engine/file_system/pythonos.pyc", line 102, in open
PermissionError: [Errno 13] Permission denied: '/Users/emiliendurif/Dropbox/.dropbox-relocate3640a06ba127'

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox/client/authentication/register_host_helper.pyc", line 724, in _on_register_host_success
File "dropbox/client/authentication/register_host_helper.pyc", line 900, in _handle_joining_leaving_cdm_team
File "dropbox/client/relocate_namespace_folders.pyc", line 686, in execute_pending_operations
File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
File "contextlib.pyc", line 131, in __exit__
File "dropbox/shared/error_util.pyc", line 43, in convert_error
File "six.pyc", line 695, in reraise
File "dropbox/shared/error_util.pyc", line 30, in convert_error
File "dropbox/sync_engine/file_system/util.pyc", line 89, in wrapped
File "dropbox/sync_engine/file_system/pythonos.pyc", line 102, in open
dropbox.sync_engine_boundary.file_system_exceptions.PermissionDeniedError: [Errno 13] Permission denied: '/Users/emiliendurif/Dropbox/.dropbox-relocate3640a06ba127'

[Jay]

Hi @emiliendurif, this would be related to another issue. If you're not on a  Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

[emiliendurif]

@Jaythank you very much for your advices. The last procedure works perfectly. 🙂

[kyc117]

Hi Walter

I tried these steps and get a pop up that states...

Couldn't start Dropbox....

This is usually because of a permissions error. Storing your home folder on a network share can also cause an error.

For more information, click the help button below...

Everything was working fine with my Dropbox until I downloaded the new update for my mac... Monterey 12.2.  

[marie57]

THANK you so much. I had the same problem!

[Walter]

 Sorry to hear about this @kyc117 - did you try an advanced reinstall so far? 

[kyc117]

I tried doing the advance installation but that "terminal"  instruction was a bit confusing. I did cut and paste into box. Still nothing worked

[Walter]

Sorry to hear about this @kyc117 - could you clarify what's troubling you in the instructions exactly?

[kyc117]

I copied and pasted into the terminal box, not sure if that is the issue. My company has us using Dropbox to complete our documentation. I cannot talk to someone as I am not the admin. This is very frustrating. I have tried all of the instructions given on these posts.

[kyc117]

I finally got the advanced install to work. I hope I don't have to do this with every update to my mac! lol.  I may never do an update again!