cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know what we learned at IBC? Check out our learnings on media, remote working and more right here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Unable to login to desktop app on macos ventura 13.1 : "You're using an old version of Drop

Unable to login to desktop app on macos ventura 13.1 : "You're using an old version of Dropbox"

G B
New member | Level 2
Go to solution

I've downloaded the latest version from dropbox.com/downloading, and this error message persists whilst not allowing me to login. any help is much appreciated!

 

Screenshot 2023-02-20 at 12.26.53 AM.png

 

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @G B, sorry to hear about this.


Can you please try the offline installer from this page and let me know how it goes?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

View solution in original post

3 Replies 3

Walter
Dropbox Staff
Go to solution

Hey @G B, sorry to hear about this.


Can you please try the offline installer from this page and let me know how it goes?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

G B
New member | Level 2
Go to solution

thank you Walter, that worked!

Walter
Dropbox Staff
Go to solution

Glad to hear that and thanks for keeping me in the loop too @G B 

 

See you around the Community and take care!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

Need more support?