Unable to access preference menu on linux

[Unic0]

Hello, I just wanted to move the Dropbox folder location through the preference menu but I just can't access the any menu at all.

See below :

What should I do ?

Regards,

U

[Jane]

Hey @carlo_navarro, please accept my apologies for the slight delay in getting back in touch with you. Following your last inquiry, it would be worth noting that it’s not currently possible to move the Dropbox folder contents to a different directory using the command line, however I’ve made sure to include your interest along to the appropriate engineering team to inform future changes.

Thanks for checking in with us on our Community & I’m always here if you have more questions or thoughts; let me know in your next message & I’ll do my best to check back with you! 

[carlo_navarro]

Hello Jane,

Thanks for the reply.

I ended up moving the files to the default location. I couldn't get the normal installation to work (with the widget on the task bar) with Elementary OS. But the files seems to be syncing, so I guess that'll work for now.

Thanks again,
Carlo

[Jane]

All’s well that ends well @carlo_navarro; happy to hear that you managed to fix that on your end  & thanks a lot for pinging me back with this update! Don’t hesitate to get back in touch again in case you have more questions & take care until we talk again! 😊

[cuu508]

There is no "System Tray" in Gnome Shell and so I'm not sure how to access Dropbox Preferences without installing hacky extensions. Is it possible to launch the Preferences window some other way than from the (missing) tray icon?

Ubuntu 19.04

[Jane]

Hey @cuu508; I’ve just sent you a brief message, just so as to have a closer look at your account-specifics based on the info I have on file through our Official Support channel. Please have a look at your inbox at your earliest convenience & we’ll take it from there!

[chinarut]

ok - glad I'm not the only one with this issue and I might be able to add some interesting insight given I use Dropbox out of a /home partition shared by Ubuntu and Elementary.

just for the record, my tray icon works fine in Ubuntu 18.04.4 32-bit and 64-bit (I have both installed) using Unity.   I set up selective sync (originally on 32-bit Ubuntu) using the settings available from the tray icon and my ~/.dropbox directory is still usable by 64-bit Ubuntu (and [spoiler alert] the Dropbox daemon is till able to use the directory in Elementary)

I installed Elementary OS today and was happy to see Dropbox in the AppCenter.  I installed it and it looked like it did nothing at first.   I installed Dropbox from the command line and same behavior (I also was expecting the tray icon to show up as an indicator it was working).   Then I created a file on the web and it showed up in my ~/Dropbox directory.   I uninstalled the command line version and re-installed the AppCenter version and sure enough, if I created a file on the web, I got a notification that a file got created in my ~/Dropbox directory.   So the daemon is definitely running.

So now, like many here, am missing a means to reconfigure the "selective sync" in Elementary OS.   I figure it's not a big issue (for now) because I can boot to Ubuntu to make changes (which is not often).

Has any one experimented with the dropbox "exclude" command  from the command line by chance?

 exclude      ignores/excludes a directory from syncing

EDIT: After reading recent responses, I don't feel this issue is "solved" either...

[Jay]

Hi @chinarut, thanks for joining the Community!

Regarding your query, currently we only official support Ubuntu and Fedora for Linux installations. As per the system requirements, the full desktop app needs the following:

•  GNOME shell (may need the TopIcons extension to get the tray icon)
• Unity
• GNOME Classic
• XFCE with the corresponding Nautilus dependencies

If Elementary doesn’t offer these, then it’s possible this is the reason why you’re not seeing the Dropbox icon.

The 'exclude' command should work when running the command line headless installation, along with other functions. 

I hope this helps to clarify matters!

[chinarut]

amazing response @jay!

thank you for pointing us to the exclude command line documentation - it looks very promising on first glance.

If anyone in this thread has experience to share re: the exclude command, love to hear what you've discovered 🙏